Frequently Asked Questions


Pickup Information

Payment must be received within 7 days from the time the auction closes Online via Visa or MasterCard OR at our Pick Up location (35 Colville Rd, Toronto) by Visa, Mastercard, Interact/Debit, or Cash. If payment in full is not received within the allowed time period (7 days), bidding privileges will be revoked and the item(s) will be put back on the website for auction. Applicable sales tax (depending upon Province/Territory) will be added to all orders. The customer is responsible for shipping fees and brokerage/customs fees for shipments outside of Canada (refer to your local laws for regulations and restrictions). There is no charge to pick up your paid item(s) at our location in person (35 Colville Rd, Toronto) Items must be picked up (or shipped) within 7 days from the time the auction closes Online. You have until Sunday by 3 pm to collect your merchandise from our facility. When an item has passed the allotted pickup time period we will ship the item(s) to you. Shipping charges will be charged to your credit card on file. If the item is not shippable, the item will be removed from your account and made available for sale on our site again. You will be charged the restocking/relisting fee of 10% (minimum $15) of the sale price of the item(s) not shipping, plus taxes. If you have won an auction item that you no longer require, you may relinquish the item, however, there will be a restocking/relisting fee that is 10% (minimum $15 charge) of the sale price of the item(s) being restocked, plus taxes. If your account is deactivated for non-payment, we will charge restocking fees for all items on your invoice, in accordance with our restocking fee protocol. We will not be able to reactivate your account until all monies owing are paid in full